Frequently Asked Questions
Everything you need to know about our premium ice cream, cakes, and delivery services.
How do you ensure the ice cream doesn't melt during delivery?
All orders are packed in insulated thermal containers with a specific amount of dry ice to maintain a deep-freeze temperature for up to 24 hours during transit.
Do you offer vegan or dairy-free options?
Yes, we offer a variety of dairy-free sorbets and vegan ice cream flavors made with coconut or almond milk bases. Please check the 'Vegan' category on our menu.
Can I customize an ice cream cake for a specific date?
Absolutely. You can choose your flavors and mix-ins online. We require at least 24 to 48 hours' notice for custom cake orders to ensure the highest quality.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or melted, please contact our support team within 2 hours of delivery for a full refund or replacement.
Are your products safe for people with nut allergies?
While we offer nut-free flavors, all our products are prepared in a facility that handles peanuts and tree nuts. We cannot guarantee a 100% nut-free environment due to the risk of cross-contamination.
Do you provide catering services for large events?
Yes, Marble Slab offers professional catering packages including sundae bars and pre-scooped cups. Please visit our 'Catering' page to request a quote for your event.