Returns & Refunds Policy

Due to the perishable nature of our artisanal ice cream and dairy products, we cannot accept physical returns once a purchase is completed. If you are unsatisfied with your order or experienced an issue with delivery, please contact our support team within 24 hours for a resolution.

Return Process

• 1.
  Submit a Request

  Email our customer care team or visit your local Marble Slab creamery with your order number and receipt within 24 hours of purchase.

• 2.
  Provide Documentation

  Include clear photographs of the product and packaging if there was damage during delivery or a quality discrepancy.

• 3.
  Quality Review

  Our team will review your claim to ensure it meets our freshness and safety standards for a refund or store credit eligibility.

• 4.
  Resolution Processing

  Once approved, a refund will be issued to your original payment method or a replacement voucher will be sent to your email within 3-5 business days.